SHIPPING & RETURNS
- NO REFUNDS will be offered on sale or regular priced items. All items (sale and regular priced) purchased online can be returned for an IN STORE CREDIT NOTE or EXCHANGE.
At this time, we are not accepting returns via Canada post as the store is closed and there is no one there to receive parcels. We have extended the return policy up to 2 weeks upon re-opening of the store. (Re-opening date TBD)
Return items must be unworn and unaltered, with original tags attached, accompanied by your purchase receipt.
Shipping fees are non-refundable.
The shipping rates and terms for orders shipped within the United States are as followed:
- $30 CAD flat rate - Regular shipping only.
- US orders are final sale.
- We are not responsible for duties and taxes.
SHIPPING POLICY (CANADA):
|FREE Ground shipping within Canada on orders over $75 (before applicable taxes).||3-6 business days (approx)||Tracking provided|
|$10 Flat rate shipping.||3-6 business days (approx)||
|$25 Expedited shipping.||1-3 business days (approx)||
|In-store pickup not available at this time.|
Our online shop is an extension of our brick and mortar shop. On occasion, an item may appear to be available online but has sold in store. We do our best to ensure that all items online are available in stock, however, sometimes inventory discrepancies do occur and an item may in fact be sold out. In the event that this happens, we will notify you within 24 hours and a refund will be processed if we cannot satisfy your order.
Under normal business circumstances, orders are processed and shipped Monday through Friday, excluding holidays within 48 hours of purchase confirmation. Orders received on weekdays after 3pm ET, on weekends or holidays will begin processing the next business day.
In today's current climate, some delays in shipping may occur due to unforeseen circumstances and so we thank you in advance for your understanding and patience while we consistently work to get your order to you.
You will be notified by email once your order has shipped along with your tracking info.
During this time, for your convenience, we are waiving all standard shipping fees within Canada. Should you have any questions, our dedicated Customer Service team remains available to assist you via email at firstname.lastname@example.org
- PLRG accepts Visa, Mastercard, and Debit Card payments via PayPal.
- At this time we cannot process gift certificates/cards or credit notes for online purchases.