Shipping & Returns
Payment
- PLRG accepts Visa, Mastercard, and Debit Card payments via PayPal.
- E-gift certificates/credit notes for online purchases are available.
Shipping
Canada
| FREE Ground shipping in Ontario on orders over $200 (before tax) | 3 -6 business days | Tracking provided |
| $18 Ground shipping in Ontario on orders under $200 (before tax) | 3-6 business days | Tracking provided |
| FREE Ground shipping within the rest of Canada on orders over $200 (before tax) | 3-6 business days | Tracking provided |
| $20 Ground shipping within the rest of Canada on orders under $200 (before tax) | 3-6 business days | Tracking provided |
| $25 Expedited shipping within Canada | 1-2 business days |
Tracking provided |
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*Please note: Our online shop is an extension of our brick and mortar shop. On occasion, an item may appear to be available online but has sold in store. We do our best to ensure that all items online are available in stock, however, rarely inventory discrepancies do occur and an item may in fact be sold out. In the event that this happens, we will notify you within and a refund will be processed if we cannot satisfy your order.
Under normal business circumstances, orders are processed and shipped/ready for pickup Tuesday through Friday, excluding holidays within 2-3 business days of purchase confirmation. Orders received on weekdays after 5pm ET, on weekends or holidays will begin processing the next business day.
In today's current climate, some delays in shipping may occur due to unforeseen circumstances and so we thank you in advance for your understanding and patience while we consistently work to get your order to you.
You will be notified by email once your order has shipped along with your tracking info.
Should you have any questions, our dedicated Customer Service team remains available to assist you via email at info@plrg.ca
United States
- A flat rate of $30 for will be charged for regular shipping.
- Estimated arrival 7-10 business days.
- All US orders are final sale.
International
- If you would like to place an order, but live outside of Canada or the United States, please contact us here.
- Shipping rates vary by country.
- All International orders are final sale.
Returns & Exchanges
- NO REFUNDS will be offered on Sale or Regular priced items.
- Sale items purchased online can be returned for a Store Credit within 14 days of purchase.
- Sale items purchased in-store are Final sale.
- Sale items purchased online or in-store with an additional discount are Final Sale
- Sale items purchased online or in-store that are 50% or greater discount are Final Sale
- Regular priced items can be returned for a Store Credit or Exchange within 14 days of purchase.
- Shipping fees are non-refundable.
Returns
- Returned items must be unworn and unaltered, with original tags attached, accompanied by your purchase receipt.
- Return shipping fees are at the expense of the purchaser.
- Online orders can be exchanged in-store as per our above policies.
- All Intimates are final sale.
- US orders are final sale.
If you have any further questions, feel free to contact us during business hours here.