FREE STANDARD SHIPPING CANADA WIDE ON ORDERS OVER $200 / SHIPPING DELAYS EXPECTED.

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Shipping & Returns

Payment

  • PLRG accepts Visa, Mastercard, and Debit Card payments via PayPal.
  • At this time we cannot process gift certificates/cards or credit notes for online purchases.

Shipping

Canada

FREE Ground shipping on orders over $200 (before tax) 3 -6 business days Tracking provided
$15 Ground shipping on orders under $200 (before tax) 3-6 business days Tracking provided
$25 Expedited shipping 1-2 business days

Tracking provided

  • *Please note: Our online shop is an extension of our brick and mortar shop. On occasion, an item may appear to be available online but has sold in store. We do our best to ensure that all items online are available in stock, however, rarely inventory discrepancies do occur and an item may in fact be sold out.  In the event that this happens, we will notify you within 24 hours and a refund will be processed if we cannot satisfy your order.

    Under normal business circumstances, orders are processed and shipped Tuesday through Friday, excluding holidays within 48 hours of purchase confirmation. Orders received on weekdays after 5pm ET, on weekends or holidays will begin processing the next business day. 

    In today's current climate, some delays in shipping may occur due to unforeseen circumstances and so we thank you in advance for your understanding and patience while we consistently work to get your order to you.

    You will be notified by email once your order has shipped along with your tracking info. 

    During this time, for your convenience, we are waiving all standard shipping fees within Canada. Should you have any questions, our dedicated Customer Service team remains available to assist you via email at info@plrg.ca

United States

  • A flat rate of $30 for will be charged for regular shipping. 
  • All US orders are final sale

International

  • If you would like to place an order, but live outside of Canada or the United States, please contact us here.
  • Shipping rates vary by country.
  • All International orders are final sale

 

Returns & Exchanges

  • NO REFUNDS will be offered on sale or regular priced items. All items (sale and regular priced) purchased online from March 15th - July7th can be returned for an IN STORE CREDIT NOTE or EXCHANGE up to 2 weeks upon re-opening.
  • All sales made after July 8th on regular priced items will be elegible for exchange or store credit within a week of purchase. 
  • All sales made after July 8th on discounted items will be final sale. 
  • Return items must be unworn and unaltered, with original tags attached, accompanied by your purchase receipt.

  • Shipping fees are non-refundable.

Returns

  • Returned items must be unworn and unaltered, with original tags attached, accompanied by your purchase receipt.
  • Please contact us by email or phone here within 14 days of receiving your order to further discuss how the return process works.
  • Shipping fees are non-refundable.
  • All sale merchandise is final sale.
  • All Intimates are final sale.
  • US orders are final sale.

Exchanges

  • At this time we are only accepting exchanges in-store within 14 days of purchase/ store reopening.  (no refunds). 

 

If you have any further questions, feel free to contact us during business hours here.

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